Troubleshoot
Fixes for the problems people hit most with Gleam Audio, from the weekly limit to moving a license. Start with the one that matches what you see.
Where to get help
Section titled “Where to get help”Stuck, or found a bug? Email support@gleamaudio.com. Say what you did, what you expected, and what happened instead.
The fixes below cover the problems people hit most, so you may find your answer right here.
“ffmpeg is missing from the app”
Section titled ““ffmpeg is missing from the app””Gleam Audio brings its own copy of ffmpeg, which it uses to read and write audio. If the app says it is missing, the install is incomplete, often because security software removed a file. Download the app again from this site and reinstall it.
“Weekly limit reached”
Section titled ““Weekly limit reached””Free use allows 20 files a week. The sidebar says when the count resets. A license removes the limit, and is needed for work anyway. See personal and commercial use.
“This key is already on as many computers as it allows”
Section titled ““This key is already on as many computers as it allows””Remove the key from a computer you no longer use: open Commercial license in its sidebar and click Remove from This Computer. Then activate it again here.
Windows says the file is not safe
Section titled “Windows says the file is not safe”The Windows files are not code-signed yet, so SmartScreen shows a warning. Click More info, then Run anyway.
macOS says the app is damaged
Section titled “macOS says the app is damaged”Download the disk image again with your browser, and open it without copying the app through another tool first.